SRVO-237: Cannot reset chain failure
The attempt to reset a chain failure didn't take - the mismatch is still present, so the release ritual has nothing to release yet.
What it means
The attempt to reset a chain failure didn't take - the mismatch is still present, so the release ritual has nothing to release yet.
Common causes
Ranked by what technicians most often find, most likely first.
- The underlying chain fault from SRVO-230/231 was never actually cleared.
How to fix it
- Go back to the SRVO-230/231 remedy: identify the device, operate it fully, confirm SRVO-236, then release. The reset only works after the mismatch is genuinely gone.